It was rewarding to read the following post on LinkedIn by BT's Jamie Davies:
Deloitte SSC presentation at Edinburgh conference on change went well, thanks to big inspiration from Chris Rodgers through his inspiring articles. I gave you a mention Chris on the hidden, messy and informal dynamics of everyday interaction. Keep doing what you do.
if you'd like to follow Jamie's lead, you can find out more about our approach to organizational development and change here. Or find out how we're different and what it might mean for you. Some of the articles to which Jamie might be referring can be downloaded here.