Conventionally, "performance management" systems focus on the so-called ‘people management’ bits of the overall process, with a heavy emphasis on numerical target setting, formal assessment of performance against targets, and the comparative rating and ranking of individuals for payment and/or other purposes.  However, the underlying dynamics of performance mean that…

I was reminded recently of a meeting I attended some 25 years ago, in the run-up to the privatisation of the UK Electricity Supply Industry. It was a regular get-together of a working group that had been set up to look at the new organizational practices required to operate effectively…

Chris Rodgers has been re-appointed as Honorary Senior Visiting Fellow in the Faculty of Management at Cass Business School, City University, London. This is Chris's third term as a visiting member of the Management Faculty, with the current period running from 1 December 2014 to 30 November 2017. Sir John Cass Business School,…